SOUL CHOICE MINISTRIES (“SCM”)
GENERAL PRIVACY POLICY
OUR COMMITMENT TO PRIVACY AND OUR PRIVACY PRACTICES
SCM is committed to protecting the privacy, confidentiality and security of the personal information of SCM’s members, constituents, supporters and other stakeholders. SCM values the trust of those SCM deals with and recognizes that maintaining that trust requires that SCM be transparent and accountable in how SCM treats the information that you provide to SCM.
During the course of SCM’s various activities, SCM frequently gathers and uses personal information. Anyone from whom SCM collects such information should expect that it will be carefully protected and that except as otherwise legally required or permitted any use or other dealing with this information is subject to consent. SCM’s privacy practices are designed to achieve this.
Personal information gathered by SCM is kept in confidence. SCM staff are authorized to access personal information based only on their need to deal with the information for the reasons for which it was obtained. Safeguards are in place to ensure that the information is not disclosed or shared more widely than is necessary to achieve the purpose for which it was gathered.
SCM also takes measures to ensure the integrity of this information is maintained and to prevent it being lost or destroyed.
SCM has tailored its own privacy principles in compliance with the relevant privacy legislation to meet the specific needs and expectations of its stakeholders.
1. SCM ACCOUNTABILITY
SCM is accountable and responsible for personal information under its control, including information that has been transferred to a third party. In cases where such transfers take place SCM will ensure that the third party has comparable privacy safeguards in place. SCM has designated a privacy officer to ensure compliance with this policy.
2. IDENTIFYING THE PURPOSES OF PERSONAL INFORMATION
SCM may collect your personal information for the following purposes:
- to provide and administer resource materials and other related products and services through SCM;
- to provide and administer pastoral support and services and other related support and services through SCM;
- to provide administrative services through SCM;
- to contact SCM members, constituents, supporters and other stakeholders regarding resource materials and other related products and services of SCM;
- to contact SCM members, constituents, supporters and other stakeholders for special events, promotions, fund raising and other similar matters, which are directly or indirectly beneficial to SCM;
- to administer the policies, procedures and practices of SCM;
- to thank and publically recognize SCM members, constituents, supporters and other stakeholders;
- to provide members, constituents, supporters and other stakeholders with information about how donated funds are used by SCM;
- to keep SCM members, constituents, supporters and other stakeholders informed about SCM activities;
- to promote opportunities for members, constituents, supporters, potential constituents and supporters and other stakeholders to support SCM;
- to establish and maintain lists of members, constituents, supporters and other stakeholders;
- to conduct surveys or research;
- to compile statistical and historical information about members, constituents, supporters and other stakeholders;
- to establish and maintain subscriptions to publications of SCM or related organizations;
- to build and maintain relationships among stakeholders within SCM;
- to disclose information requested by third parties (with permission of members, constituents, supporters or other stakeholders);
- to protect SCM, you and others from fraud and error and to safeguard the interests of SCM and its staff and representatives;
- to authenticate your identity;
- to ensure staff and contractors comply with their agreements and legal obligations to SCM;
- to comply with any legal or regulatory requirement; and
- to use and disclose for any other purpose directly or indirectly related to the establishment or operation of SCM.
The above collections, uses and disclosures are a reasonably necessary part of your relationship with SCM. When your personal information is to be used for a purpose not previously identified, the new purpose will be disclosed to you prior to such use, and your consent will be sought unless the use is permitted or required by law.
3. CONSENT
SCM will obtain your consent to collect, use or disclose personal information except where SCM is permitted or required by law to do so without consent. For example SCM may collect, use or disclose personal information without your consent where:
- SCM reasonably expects that obtaining consent would compromise an investigation or proceeding;
- SCM’s use of the information is for acting in an emergency that threatens a person’s life, health or personal security;
- SCM is obtaining legal advice; or
- SCM needs to deal with an anticipated breach of law.
4. LIMITS FOR COLLECTING PERSONAL INFORMATION
SCM will only collect personal information that is reasonably necessary to provide a product or service either directly or indirectly and which is reasonably necessary for the purposes which you consented to. SCM will collect personal information by lawful means. SCM may also collect information as permitted or required by law.
5. LIMITS FOR USING, DISCLOSING AND KEEPING PERSONAL INFORMATION
Your personal information will only be used or disclosed for the purpose for which it was collected. SCM will not use personal information for any additional purpose unless SCM seeks your consent to do so. SCM may periodically use your personal information to conduct surveys in order to enhance SCM’s provision of products or services.
SCM will not sell SCM member, constituent, supporter and other stakeholder lists or personal information to third parties. SCM will retain your personal information only so long as necessary for the identified purposes or for necessary legal or business purposes. SCM will keep your personal information used to make a decision affecting you for at least one year after using it to make the decision. SCM will also keep personal information that is the subject of a request by you for as long as is necessary to allow you to exhaust recourse with respect to this personal information.
Once SCM no longer has a reason to retain your personal information, SCM will destroy, erase or make anonymous documents or the records containing personal information.
6. ACCURACY
SCM will make reasonable efforts to ensure your personal information is as accurate, complete and current as required for the purposes for which it was collected. In some cases, SCM will rely on you to ensure that certain information, such as your street address, e-mail address or telephone number, is current, complete and accurate.
SCM will not routinely update your personal information unless it is necessary to fulfill the purposes for which it was collected. You may request amendments to the records at SCM to ensure the accuracy and completeness of your personal information. If the amendment request relates to information that remains in dispute, SCM will note your opinion on the file.
7. SAFEGUARDING PERSONAL INFORMATION
SCM is committed to the safekeeping of your personal information in order to prevent its loss, theft, unauthorized access, disclosure, duplication, use or modification.
Depending on the sensitivity of your personal information, SCM will employ appropriate security measures to protect the information. The measures may include, for example, the physical security of offices and data centres, the limiting of access on a “need-to-know” basis and the use of passwords and encryption.
SCM will also use appropriate security measures when disposing of your personal information. SCM will require third parties through contractual or other reasonable means to safeguard your personal information entrusted to them in a manner consistent with the policies, procedures and practices of SCM.
8. REFUND POLICY
Regarding product sales on our online shopping cart, all sales are final. However, if a product is damaged, please email the SCM fulfillment department at orders@soulchoiceminisries.org. A member of our staff will assess the damage to replace the item. As with any bookstore all sales are final. A replacement or credit could be issued toward a future purchase.
Soul Choice Ministries
PO Box 26588
Santa Ana, CA 92799